Why ProTaxNet  Developed and Operated by Tax Professionals ProTaxNet understands that taxes can be daunting, so the assistance you receive throughout the entire process must be concise, accurate, and user-friendly. From the online help guidance provided by CCH, Inc., which has been providing tax advice since 1913 (the year the U.S. Federal income tax was created), to the e-mail and phone support offered by CCH and 800-TAX REFUND, Inc., you can be assured that there is a viable filing option for your particular tax situation. ProTaxNet Gets You the Maximum Refund ProTaxNet guides you through your return to get you the biggest refund you're entitled to. And, when you file your taxes online with ProTaxNet, you watch your federal and state refunds add up automatically as you fill out your return. Maximum Refund Guarantee ProTaxNet gets you the biggest refund you're entitled to, or your return is free. If you find another do-it-yourself online tax preparation method that results in a larger refund or smaller liability than that calculated by ProTaxNet, we will refund the fees you paid us to use our tax program to prepare that return. To qualify, the larger refund or smaller tax liability must not be due to differences in data supplied by you or positions taken on your return that are different than those on your ProTaxNet return or are contrary to law. Read terms and conditions. 100% Accurate Calculations Guarantee All ProTaxNet income tax return products include a 100% Accurate Calculations Guarantee. CCH, Inc., the developer of the ProTaxNet online filing program, guarantees accurate calculations or they'll reimburse resulting IRS penalties and interest charges resulting from their calculation error up to $10,000. Read terms and conditions. CharityDeductions™ ProTaxNet has partnered with CharityDeductions to provide you a tool that accurately values items you donate to charity. Most customers save $200 in taxes by using CharityDeductions' accurate fair-market values. Plus, CharityDeductions tracks other donations such as cash and mileage to help you get every charitable deduction you're entitled to.  Customer Support The CCH Inc. customer support team is ready to answer any technical questions you may have about filing your taxes online, while the ProTaxNet customer support team is available via the Ask a Tax Professional e-mail link within the online filing program.   AuditPro With ProTaxNet, you not only get the confidence that your taxes are 100% accurate, but AuditPro audit protection is available to you in the event of an IRS audit. With AuditPro, a trained CPA will work with you to handle all required forms and communications to the IRS until your audit is closed. Satisfaction Guarantee We stand behind our product. If you are not satisfied with the ProTaxNet product for any reason we will refund the purchase price. Read terms and conditions. ProTaxNet Keeps You Safe and Secure The developer of the ProTaxNet online filing program, CCH Inc., is committed to protecting your computer, your privacy and your personal information while visiting the online filing web site and using the online filing product. The Online Filing Site Is Tested Daily for Security To support our commitment to protect your computer from viruses or hacking while on the online filing web site or using the online filing product, CCH, Inc., the developer of the online filing program, ensures that the online filing site is tested and certified daily by McAfee HACKER SAFE Security Scan, an industry leader in web site security. Your Privacy is important To support our commitment to protect your privacy while on the online filing web site or using the online filing product, CCH, Inc., the developer of the online filing program, ensures that the online filing site is reviewed and certified by TrustE, the leading Internet privacy seal-of-approval provider. TrustE's certification and seal-of-approval means that CCH, Inc. discloses information gathered, informs if and how information may be dissemination, gives choices to limit any secondary personal information through opt-in or opt-out process, provides access to personal information to correct any inaccuracies and uses reasonable security mechanisms to protect the data that is collected. Your Information Travels Safely To support our commitment to protect your personal information traveling between your browser and the online filing web site, CCH Inc.'s use of secure socket layers (SSL) is certified by Entrust, a global provider of identity-based security solutions. Better Business Bureau In addition, both 800-TAX REFUND Inc. and CCH Inc. maintain a very high rating with the Better Business Bureau (BBB) which means that both companies have demonstrated good business-consumer relations. It also means that the BBB would not expect any consumer complaints to be of a serious nature and any consumer complaints would be satisfactorily resolved by us. © 2012 800-TAX REFUND, Inc.